We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ukfastgas.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@ukfastgas.com

Do you accept returns from the United Kingdom?

Yes, I accept returns for defective products only

Do you accept exchanges?

No, I don’t accept exchanges

How can customers return your products?
In-Store

By Mail

How will customers get the return label?
Download/print

Select the product conditions that you allow for returns.
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

Returns

Certainly! You can incorporate the concept of personal reasons into your return policy by adding the following clause:

“Please note that returns for personal reasons, such as a change of mind or personal preference, will not be accepted. We encourage our customers to carefully consider their purchase before placing an order.”

By including this clause, you are informing customers that returns based on personal reasons will not be eligible. However, it’s still important to provide clear guidelines for acceptable returns and ensure that your return policy complies with applicable laws and regulations.

Again, I strongly advise consulting with a legal professional to review and finalize your return policy to ensure its compliance with local laws and regulations specific to your jurisdiction and industry.

Damaged or defective items

• Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Fast Gas Charger by either phone, post, or e-mail before they are returned. All and any goods sent back without prior confirmation from UK Fast Gas will be sent back at your cost.

All returns are the sole responsibility customer and liability remains with the customer until they reach returns departments.

• If you would like to return your items for any reason at all, you may do so within 10 days of receiving your purchase. Items returned must be in a new unused and undamaged condition. We will refund the cost of the purchase; however, shipping charges are non-refundable.

*We accept returns & will refund in full for any reason, provided the product is returned as new, unused & unopened.

*Checks will be made, especially with smoking paraphernalia that return items are unused, not damaged, and unopened.

*All returns must reach us within 10 days from the date you received them.

*We will reverse payment directly to your bank account within 15 days of receipt.

Buy with confidence, UK Fast Gas.

How to return items

Please include a written note as to why you are returning the item(s).

Include all parts, accessories, packaging, instruction documents, etc. that were sent with the product(s).

Be sure all items are in the same condition as when they were delivered to you i.e. unused, unopened, undamaged.

All promotional and special offers, e.g. buy one get one free, must be returned in their entirety

Please send your items to the following address:-

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us:

Phone Number: +44 1785 562444

Email: info@ukfastgas.com

Address: 20-22 Wenlock Road, London N1 7GU, United Kingdom